iSAT Africa's Complete Managed Services: Seamless Connectivity with SLA
Step into a new era of connectivity excellence with iSAT Africa’s revolutionary Fully Managed Services. Backed by an unwavering commitment to a comprehensive Service Level Agreement (SLA), we ensure that your operations unfold seamlessly, empowering your business with an unparalleled and uninterrupted experience.
- Adaptable Solutions: Technology Neutrality - iSAT Africa's technology-neutral approach tailors solutions to your needs, not specific tech. Ensuring seamless integration of emerging technologies for evolving requirements.
- Stay Ahead: Seamless Tech Upgrades - iSAT Africa offers integrated technology upgrades, maintaining innovation momentum. From hardware to software, upgrades enhance efficiency and competitiveness.
- Empower Your Team: Simplified Skillset Management - With iSAT Africa, your team's expertise is assured. We manage skillsets for smooth operations, empowering your team and enabling continuous progress.
Challenges
- CAPEX: Annually, organizations must strategically allocate funds for services, management, maintenance, and upgrades, known as CAPEX. This vital budgeting process ensures seamless operations and paves the way for consistent service enhancements.
- OPEX Not Budgeted: Unforeseen operational expenses (OPEX) often arise throughout the year, impacting business continuity. Despite not being initially budgeted, these essential costs must be addressed to ensure uninterrupted operations and sustained growth.
- Multiple Vendors: Managing various aspects of VSAT services, including maintenance and support, involves engaging multiple vendors, which poses coordination challenges. This complexity strains resources and creates inefficiencies due to the need to juggle multiple vendor relationships, leading to stretched resources and potential operational disruptions.
- KPIs and Reporting: Deriving Key Performance Indicators (KPIs) that align with the organization's vision requires setting benchmarks. These benchmarks serve as reference points to measure performance against strategic objectives, ensuring that KPIs accurately reflect progress and success in realizing the organization's overarching goals.
- Skillset: Nurturing, retaining, and advancing the essential skillset within a team continues to pose a challenge. The process of acquiring, keeping, and enhancing the necessary expertise remains a persistent struggle, impacting operational effectiveness and growth potential.
Benefits
- Satellite Space segment/ Teleport and other facilities.
- Skillset to manage Hub/ Broadcasting
- 24x7 Monitoring
- Remote sites maintenance
- Management and Warranty Support of All Equipment. Technical support escalation to manufacturer etc.
- Upgrade of Satellite capacity at pre-agreed value.
- Call center/ticketing system
- KPI's monitoring and Management Reports
